Inteveo EcoLink, LLC

Legal and Policies

The documents below govern the provision and use of Inteveo EcoLink services. They are incorporated by reference into every Service Agreement.

A PDF copy of any document on this page, including the version applicable to your Service Agreement, is available on request from [email protected].

Current documents

Terms and Conditionsv0926_5 · September 2026

The master agreement — term, renewal, early termination, fees, liability, dispute resolution, and the Service Schedules.

Acceptable Use Policyv3.26 · March 1, 2026

Permitted and prohibited uses of the services, messaging and recording compliance, security obligations, enforcement.

Privacy Policyv0926_5 · September 2026

How we collect, use, share, and retain personal information, including call recordings and AI transcriptions.

Service Level Agreementv3.26 · March 1, 2026

Availability commitment, measurement, exclusions, and service credits.

Support Policyv3.26 · March 1, 2026

Support hours, severity levels, response targets, and escalation.

Which version applies to my agreement?

The version of the Terms and Conditions that applies to a Service Agreement is the version in effect on the date that agreement was signed. We retain a dated copy of every version. To request the version applicable to your agreement, email [email protected].

Additional agreements available on request

Data Processing Agreement (DPA) — for customers requiring documented processor terms
Business Associate Agreement (BAA) — where HIPAA-regulated data is in scope under a signed addendum
PCI Addendum — where cardholder data is in scope under a signed addendum

Contact

Inteveo EcoLink, LLC
Attn: Legal
500 E 4th St., Ste 132
Austin, TX 78701
[email protected]

Inteveo EcoLink, LLC — Legal & Policies index, Version 3.26