Support
How can we help?
Support is included with every EcoLink plan and staffed in the United States.
Open a ticket
Tell us whether it is your phone service or your integration and it goes straight to the engineer who owns that side. A U.S.-based engineer picks it up and replies by email.
Already signed in? Support is built into your EcoLink dashboard too — raise and track a ticket there.
New to EcoLink? Request a demo.
One relationship, whatever the problem
If EcoLink provides both your platform and your phone service, everything comes to us. You are not chasing two vendors and being told it is the other one’s fault.
| Your issue | Where it goes |
|---|---|
| The platform — screen pop, write-back, modules, dashboards | EcoLink ticket |
| Your AMS connection — Applied or Vertafore | EcoLink ticket |
| Phone service, call quality, porting, IVR — bundled customers | EcoLink ticket |
| Phone equipment supplied by EcoLink | EcoLink ticket |
| Phone service — standalone, on your own RingCentral account | RingCentral support |
| Billing and invoices | EcoLink ticket |
| Adding seats or changing your account | EcoLink ticket |
| Not yet a customer | Request a demo |
Common solutions
Frequently asked questions
Six of the questions we answer in full on the FAQ page.
- Can we add people later?
- Do we lose our call routing?
- Is training included?
- Which agency management systems do you support?
- What equipment comes with it?
- What compliance standards do you meet?
Getting your team up to speed
Every implementation includes managed installation and U.S.-based technical support — during the move and for the full term after it.
Still stuck?
Open a ticket and a U.S.-based engineer picks it up.